Privacy Policy – p789 Online Gaming Platform Pakistan

01Who We Are

This Privacy Policy applies to p789, the operator of the online gaming platform accessible at p789.cash ("p789", "we", "us", "our"). p789 is the data controller responsible for the personal data of registered players and visitors to p789.cash.

When this Policy refers to "you" or "your", it means any person who visits p789.cash, registers a player account, uses any feature of the p789 platform, or communicates with p789 customer support. This Policy covers all data processing activities carried out by p789 in connection with the platform and its services.

p789 is committed to handling your data responsibly. This policy is written to be genuinely readable – not as a document designed to obscure what p789 does with your information behind dense legal text. If anything in this policy is unclear, please contact us at support@p789.cash and we will explain it directly.

02What Data We Collect

p789 collects data in the following categories. The table below describes each category and gives examples of the specific data points involved.

Category	Examples of Data Collected	Collected At
Identity Data	Full name, date of birth, CNIC number (where KYC required), gender	Registration / KYC
Contact Data	Pakistani mobile number, email address (if provided), correspondence address (if KYC required)	Registration
Account Data	Username, account creation date, account status, login history, session timestamps	Registration / ongoing
Financial Data	Deposit amounts, withdrawal amounts, transaction dates, payment method type used (e.g., Easypaisa, JazzCash) – not payment credentials	Transactions
Gaming Data	Games played, bet sizes, win/loss history, session duration, game preferences, bonus usage	Platform use
Technical Data	IP address, device type, operating system, browser type, screen resolution, p789 app version (if applicable)	Platform use
Communications Data	Content of support chat and email exchanges, complaint records	Support interactions
Marketing Data	Promotional email open rates and click data, SMS delivery status, opt-in and opt-out records	Marketing activity

p789 does not collect your payment credentials (Easypaisa PIN, JazzCash password, bank card number, bank account password). These are handled exclusively by the relevant certified payment processor and never passed to or stored by p789.

03How We Collect Your Data

p789 collects data through several channels depending on how you interact with the platform:

3.1 Data You Provide Directly

When you register an account on p789, you provide your mobile number, name, date of birth, and optionally your email address. When you complete KYC verification, you provide identity documents. When you contact customer support, you provide the content of your communications.

3.2 Data Collected Automatically

When you use p789.cash, technical data such as your IP address, device type, operating system, and browser type is automatically collected. Your gaming activity – bets placed, games opened, session start and end times – is recorded automatically as part of the platform's operation. This data is necessary for account management, responsible gaming monitoring, and fraud prevention.

3.3 Data from Payment Providers

When you make a deposit or withdrawal on p789 via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, the payment provider confirms the transaction outcome to p789. p789 receives transaction reference numbers, amounts, and status confirmations. p789 does not receive your full payment credentials from these providers.

3.4 Data from Cookies and Tracking Technologies

p789 uses cookies and similar technologies as described in Section 8 of this Policy. These collect technical and usage data to improve the platform experience and support marketing activity.

04Why We Use Your Data

p789 uses your data for the following purposes:

Account management: Creating and maintaining your p789 account, processing logins, managing your balance, and communicating account-related information to you.
Transaction processing: Processing PKR deposits and withdrawals, maintaining accurate financial records, and resolving transaction disputes.
Identity verification (KYC): Verifying your identity before processing large withdrawals or investigating account issues, as required by fraud prevention obligations.
Game delivery and fair play: Operating the games on p789, recording game round outcomes, resolving disputes about game results, and ensuring the integrity of the platform.
Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusions, and providing responsible gaming tools.
Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and money laundering.
Customer support: Responding to your queries, investigating complaints, and maintaining records of support interactions for quality assurance.
Marketing: Sending you information about p789 promotions and offers where you have opted in or where p789 has a legitimate interest in doing so, subject to your right to opt out at any time.
Platform improvement: Analysing usage patterns to improve the p789 platform, fix technical issues, and develop new features.
Legal compliance: Complying with applicable laws, regulatory requirements, and responding to lawful requests from authorities.

05Legal Basis for Processing

p789 processes your personal data under the following legal bases:

Contract performance: Processing necessary to provide you with the p789 platform and its services as described in the Terms and Conditions – including account management, transaction processing, and game delivery.
Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your data rights.
Consent: Processing for direct marketing communications where you have explicitly opted in. You may withdraw this consent at any time without affecting any other aspect of your account.
Legal obligation: Processing required to comply with applicable laws, including identity verification for fraud prevention and anti-money laundering purposes.

06Data Sharing

p789 does not sell your personal data. p789 shares your data only in the following limited and defined circumstances:

6.1 Payment Processors

p789 shares transaction data (amount, reference, account identifier) with the payment processor relevant to your deposit or withdrawal method. This sharing is necessary to complete your financial transaction. Payment processors operate under their own privacy policies and security certifications.

6.2 Game Providers

p789 uses games supplied by certified third-party game studios. An anonymised player identifier and game session data may be shared with the relevant game provider to deliver the game experience. p789 does not share your name, contact details, or financial data with game providers.

6.3 Technology and Infrastructure Providers

p789 uses certified cloud infrastructure and technology service providers to operate the platform. These providers may process data as sub-processors on p789's instructions only and under data processing agreements that impose equivalent or higher data protection standards.

6.4 Legal and Regulatory Authorities

p789 may disclose your data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to defend p789's legal rights. p789 will notify you of such disclosures where it is legally permitted to do so.

No advertising data sales: p789 never shares your personal data with advertisers, data brokers, marketing agencies, or any party for commercial data monetisation purposes. This is not a default we change based on business conditions.

07Payment Data – How It's Handled

Given that p789 operates exclusively in PKR and relies on Pakistani payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard, this section specifically addresses how financial data is treated on p789.

When you initiate a deposit or withdrawal, p789's platform generates a transaction request that is passed to the relevant payment gateway. The payment gateway handles the actual credential verification – your Easypaisa PIN, JazzCash password, mobile wallet login, or card details are entered directly into the payment provider's interface, not p789's. p789 receives only the outcome confirmation and a transaction reference from the payment provider.

p789 maintains internal records of all deposits and withdrawals associated with your account, including amounts in PKR, transaction dates, and payment method types. These records are held securely and are used for account management, dispute resolution, and regulatory compliance only. Transaction history is accessible to you through your p789 account dashboard at any time.

If you initiate a withdrawal from p789 to a payment method that does not match the account registered in your name, p789 may require additional verification before processing. This is a fraud prevention measure to protect your funds and your account.

08Cookies and Tracking Technologies

p789.cash uses cookies and similar local storage technologies to operate the platform and improve your experience. The types of cookies used are described below:

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using p789 but may affect the platform's ability to remember your preferences between sessions.

09Data Security

p789 implements a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

9.1 Technical Measures

All data in transit between your device and p789 servers is encrypted using 256-bit SSL/TLS protocols. Data at rest is encrypted using industry-standard encryption. p789's server infrastructure uses access controls that restrict data access to authorised personnel only, and all access is logged. Payment processing is handled by PCI-DSS certified payment gateways.

9.2 Organisational Measures

p789 staff access to player data is restricted on a need-to-know basis. All staff with data access complete data protection training. p789 conducts regular security reviews of its infrastructure and processes. Third-party suppliers with access to p789 data are subject to contractual data protection obligations.

9.3 Account Security

You play an important role in the security of your own p789 account. p789 recommends using a strong and unique password for your p789 account, enabling two-factor authentication (available in account settings), and ensuring you log out of p789 when using a shared device. If you suspect your account has been compromised, contact p789 support immediately at support@p789.cash.

Phishing awareness: p789 will never ask for your password, mobile wallet PIN, or bank credentials via email, SMS, or chat. Any communication requesting these should be treated as fraudulent and reported to support@p789.cash immediately.

10Data Retention

p789 retains your personal data for as long as your account is active and for a defined period after account closure. The retention period for each data category is determined by the purpose for which the data was collected and any applicable legal or regulatory obligations.

Account and identity data: Retained for the lifetime of the account plus 5 years after account closure, for fraud prevention and regulatory compliance purposes.
Financial transaction data: Retained for 7 years after each transaction for financial record-keeping and regulatory compliance.
Gaming session data: Retained for 3 years after each session for dispute resolution, responsible gaming monitoring, and platform improvement purposes.
Customer support communications: Retained for 3 years after the last support interaction, for quality assurance and dispute resolution purposes.
Marketing data: Retained for the duration of your marketing consent or until you opt out, after which it is deleted within 30 days.
Technical / server log data: Retained for 12 months on a rolling basis for security and fraud monitoring purposes.

When data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, p789 securely deletes or anonymises it. Anonymised data (which cannot be re-linked to you) may be retained for statistical purposes beyond the above periods.

11Your Data Rights

You have the following rights regarding your personal data held by p789. All rights are free to exercise and do not require account closure or any other action beyond submitting a request to support@p789.cash.

Right of Access

You can request a full copy of all personal data p789 holds about you. p789 will provide this within 30 days of your request, free of charge, in a readable format.

Right to Rectification

If any personal data p789 holds about you is inaccurate or incomplete, you can request a correction. p789 will update inaccurate data promptly upon verified request.

Right to Erasure

You can request deletion of your personal data where it is no longer necessary for the purpose it was collected. This right is balanced against legal retention obligations.

Right to Restriction

You can request that p789 restrict processing of your data in certain circumstances, for example while a correction request is being reviewed.

Right to Portability

For data you provided to p789 directly, you can request it in a structured, machine-readable format for transfer to another service where technically feasible.

Right to Object

You can object to processing based on legitimate interests, including direct marketing. Objecting to marketing takes effect immediately. Other objections are assessed case by case.

12Marketing Communications

p789 may send you information about promotions, new games, VIP offers, and platform updates. The legal basis for marketing communications depends on the channel:

Email marketing: Sent where you have opted in at registration or in account settings. Opt out via the unsubscribe link in any email or by contacting support.
SMS marketing: Sent where you have opted in. Opt out by replying STOP to any p789 SMS message.
Platform notifications: Sent where you have enabled notifications in your p789 account settings. Manage or disable from account settings at any time.

Opting out of marketing on p789 does not affect your account functionality, does not prevent you from receiving transactional communications (such as deposit confirmations or support replies), and does not affect your ability to access any promotion by visiting the Promotions page directly.

Players who have applied self-exclusion or responsible gaming limits on p789 are automatically removed from promotional marketing lists. This cannot be reversed while the exclusion or limit is active.

13Responsible Gaming and Data

p789 uses your gaming data specifically to support responsible gaming monitoring. Session patterns, betting frequency, deposit and loss history, and interactions with responsible gaming tools are analysed to identify players who may be experiencing difficulties with their gambling habits.

This data is used to apply limits enforced by the player, to send proactive alerts when patterns suggest a break may be beneficial, and to enforce self-exclusion or cooling-off periods requested by the player. p789's responsible gaming team may access this data to review accounts flagged by the monitoring system.

Responsible gaming data is never shared with third parties for any purpose other than the technical operation of p789's monitoring systems. Players who interact with p789's responsible gaming tools can request a summary of their responsible gaming history as part of a general data access request.

14Children's Privacy

p789 is strictly an 18+ platform. p789 does not knowingly collect personal data from anyone under the age of 18. If p789 discovers that a player account is held by a person under 18, the account will be immediately closed, all data associated with the account will be deleted (subject to fraud investigation requirements), and no balance will be paid out.

If you believe that a person under 18 has created an account on p789, please contact support@p789.cash immediately with any details you can provide. p789 takes underage gambling prevention seriously and investigates all reports.

15Updates to This Privacy Policy

p789 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services offered on the platform. When material changes are made to this Policy, p789 will notify registered players via email or SMS and will display a notice on the platform for at least 14 days before the updated Policy takes effect.

The "Last updated" date at the top of this page reflects when the current version was published. Minor updates that do not materially affect how your data is used (such as formatting changes or clarifications that do not alter the substance) may be made without a formal notification. p789 recommends bookmarking this page and reviewing it periodically.

Your continued use of p789 after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated Policy, please stop using p789 and contact support@p789.cash to request account closure and data deletion where applicable.

16Contact Us About Your Privacy

If you have any question about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how p789 handles your personal data, please contact us through the following channels:

Email: support@p789.cash – mark the subject line "Privacy Request" for faster routing to the relevant team.
Live Chat: Available 24/7 from within the p789 platform. Privacy and data requests raised via live chat will be escalated to the data protection team within one business day.

p789 will acknowledge all privacy requests within 48 hours and provide a substantive response within 30 days. For complex requests, this period may be extended by a further 30 days with notification to you of the extension and the reason for it.